So how exactly do you define “IT services?” They represent what the customer wants to achieve. Basically, the service includes the value, costs and risks associated with what is ultimately delivered to the customer
In this free clip above to understand the definitions and expectations of service, value, and service owners and provider types.
What makes up IT operations management?
In the next clip, Lowell goes over 3 critical functions within the ITIL framework:
- Technical management
- Application management
- IT operation management
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