ITIL® v3 Foundation Training: Defining the Service Lifecycle
Understanding the ITIL® Lifecycle is critical for for those who are interested in learning about ITIL® and preparing for the ITIL® v3 Foundation exam. In this demo instructor Veronica Henry defines the...
View ArticleMake sense of the ITIL® v3 certification paths
Check this great introduction to IT Infrastructure Library® framework where you learn all about what goes into how ITIL® has structured their levels of certification, and how IT service management...
View ArticleHow do you make sense of IT services and operations?
So how exactly do you define “IT services?” They represent what the customer wants to achieve. Basically, the service includes the value, costs and risks associated with what is ultimately delivered to...
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